Welcome to A.T.V`s “Online Shop”.
Notice that our “Campaign For Quality” is accompanied by our ‘Campaign For Real Prices’ ! Not only do all our prices include VAT (and it`s easy to find out our P & P charges) but there`s none of that annoying £9.99 nonsense, it`s £10 thank you very much.
That`s me, Justin Smith, posing next to our most northerly order, a 9x9 wall bracket, part of an install on the visitor centre at Hermaness nature reserve on the island of Unst, North of Shetland, you literally can`t go any further North than this ! I caught up with this item when the wife and I went to Shetland on holiday, which is a great place to visit, in the summer anyway! The friendly warden took us up to see the install and get a picture, which my wife was thrilled about, as you can imagine.
The aerial is on Baltasound transmitter which, as you might expect, is the most Northerly TV transmitter.
We should clarify the fact that we were only able to send this item (without a large carriage supplement) because it was [just] small and light enough to go by Royal Mail, that`s the universal service obligation* working for you !
On the subject of carriage supplements, if Scotland became independent I can`t help wondering whether TNT (and the others) would charge for Scotland as being international ! Whatever TNT et al did I don`t reckon there`d be any more sending a parcel to Shetland by Royal Mail for eight quid !
* As of April 2013 they are trying to get out of this.......
Charges are for England, Wales and S / SE mainland Scotland.
Excludes the Scottish Highlands, Offshore or Northern Ireland (see map)
Usually on a next day basis for orders received before 12.00
Order value under £50 = £8
Order value over £50 to under £100 = £4
Order value over £100 = Free
(Check if it`s possible to use Royal Mail and save a bit of P & P)
If you`ve found this site informative and, hopefully, interesting as well,
Articles on this page are listed in the following order :
Damaged in transit ? < < < < < < < < < < < < < < < ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
In addition if the customer wishes to arrange their own collection we`re more than happy to parcel up the order ready for your carrier to pick up. A customer organised collection can be cheaper for the Highlands, Islands, N Ireland or abroad than utilising our carrier. We do need a few hours advance warning, and payment in advance, obviously !
If customers want to try and save some money on carriage it is sometimes possible for us to send orders by Royal Mail, but you must phone your order through for this. Items small enough go by mail (though there are fewer of these since the RM started cutting off its nose.....) can be sent First or Second class according to how urgently you want the item, the cost is from £3.50 upwards. Although most First Class items get there the next day that obviously isn`t guaranteed, in fact, according to the RM, an item isn`t considered "lost" for 15 working days !
Unfortunately Royal Mail withdrew Standard Parcels in April 2013 so nothing bigger than 24 inches (61cm) can be sent by mail.
Similarly deliveries by carrier to Isle of Wight incur a supplement, currently £7.50.
However there is no supplement if we can send the order by Royal Mail though there are size/weight restrictions (and even more since Apr 2013…..), and it may to take longer to get there !
1 We only sell decent quality stuff.
2 We know about our products.
3 You can actually phone us up.
4 We pay our taxes.......
I have to admit we don`t just give exceptional customer service so we`ll (hopefully) make more money in the long run. I believe every positive action adds to the total sum of goodness in the world, so, to be frank, when we do something for a customer which we don`t even have to do (legally or in a “normal” level of customer service sense) it makes us feel good, so we`re not just doing you a favour, we`re doing ourselves a favour too !
To be fair to our carrier it is actually relatively rare for them to damage something, but if you sign for a package, with any carrier, you are deemed to have received it in good condition ! Whenever you sign for any parcel, even if it looks fine from the outside, you should always (as a matter of course) sign and write “unexamined”. If it`s one of those annoying LCD terminals with insufficient room to write unexamined then write U/E. In the very unlikely event that the driver refuses to let you do that that (and won`t let you unpack the consignment before signing for it) then refuse it.
This is good general advice, believe me.....
If the package is damaged and/or you are in any doubt as to the condition of the goods, sign for it but write damaged under your signature. Once you`ve done this you (and us....) are "covered" ! Remember we`re on your side in any argument(s) with the carrier, but we do need some ammunition ! Alternatively refuse delivery and it will be returned to us for reshipment.
If you only notice any damage to the order after signing for it, phone us up (and take a picture of the damaged item and the box it came in) and E Mail it to us as soon as possible, speed is of the essence here if we`re to stand any chance of getting the carrier to accept responsibility.
Once you`ve signed for it do not send the order back without our instruction to do so, because this weakens our case against the carrier.
All products come with a 12 month guarantee apart from Proception (most of the amps and external splitters), they`ve got a 2 year guarantee. But, we want to be "good ol` boys" so, if any product from us fails out of its 'official' warranty you phone us up and we`ll try to help you out anyway. In addition we give a lifetime warranty on any pole or bracket we sell (excludes the cost of the carriage) provided the pole is of a diameter recommend by us for the job you`re doing.
Our policy of accepting goods back for exchange still stands but the customer is responsible for any carriage charges, both ways. But, as we revealed above, we`re "good ol` boys", so for customers who genuinely find they have no use for a product we will accept it back with no time limit (provided we still stock the thing ! ) subject to a 25% restocking charge [plus the carriage] provided it is in as new condition.
On the other hand, if you`re the kind of chap who expects us to go to all the trouble and expense of sending an order, then, after receiving it you happen to change your mind about wanting it, and then want a full refund "including the carriage" (yes I kid you not, these kind of people do actually exist.....), then you`re not like the other 99.9% of our customers*, so kindly go and shop elsewhere. Basically we`re not in the business of lending our stock out for people to have a play with, even more so if we`re then expected to lose money on the deal.... What right minded person would think that was fair ? ! ?
Thank you and good night.
* We really do get a better class of customer, generally speaking they`re actually more likely to point out we`ve undercharged them for an order than to try and rip us off !
All stock is held at our shop, it`s not sent out by a third party. It`s rare for us to be out of stock of anything in our range, but if you want to be sure, phone us up. If we receive an Online order and the part is out of stock we`ll phone or E Mail you the same day we receive the order and give an ETA.
We understand people don`t like binning stuff for the want of a spare part so wherever possible we will endeavour to supply spare parts for any aerial purchased from us. Normally the spares would have to be for a current production model but we do have some odds and sods for obsolete types.
Orders are usually shipped within 24 hours (M-
Timed deliveries are available :
Before 12.00 for an additional £6
Before 10.00 for an additional £14.
Deliveries on a Saturday are an additional £14.
Remember : The Internet can fail, critical orders should be phoned through, as should any order requiring a timed delivery.
We only require your phone number in case there`s a problem with the order, it is particularly useful to the delivery driver if he can`t find the address ! It will not be used for marketing purposes, or passed to any third party. We can`t be doing with any of that nonsense.
Most orders are sent by carrier (TNT), though Royal Mail 1st class may be utilised
for smaller items. If your order is for one of the latter the P&P charge can be reduced
for orders phoned through, but not for Online orders. Deliveries by carrier will
require a signature and are made Monday to Friday, many customers find it more convenient
to have their order delivered to their work address. If this, or anything else “non-
If delivery is not made within three working days please contact us.